We have some exciting updates and changes happening at CDVA, and we’re looking forward to sharing them with you! ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

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Consumer Direct Care Network Virginia (CDVA) Monthly Reminder for August

As the summer is slowly coming to an end, we at Consumer Direct Care Network Virginia (CDVA) have a few friendly reminders to recap some of the changes that have occurred over the last few months.

EVV Changes Are Coming!

The Department of Medical Assistance Services (DMAS) has announced that, effective October 1, 2026, all attendants, regardless of their live-in status, will be required to use EVV-compliant platforms to submit their work shifts. We are encouraging all service facilitators to remind the EORs of this upcoming change and assist with preparing them prior to the effective date.

New Training Material 30-Day Rule

CDVA is pleased to announce that we have launched a new training video on the 30-Day Rule and exceptions!

Click on the button below to view the video. The video is also on the CDVA website under the Training menu in the Service Facilitator Trainings section. We encourage all service facilitators to review the material to gain further insight into the 30-Day Rule, the four exceptions, and their interpretation.

Training Video on the 30-Day Rule

Packet Status Screen Resources

As a reminder, all service facilitators can view the packet status screen on the CDVA web portal. The packet status screen provides client information and updates on the status of the enrollment packets submitted by the service facilitator, Employer of Record (EOR) and the attendants. This should be your first point of reference when you have questions about the client’s enrollment status. Click on the button below for a packet status screen training video. The training video can also be found on the CDVA website under the Training menu in the Service Facilitator section.

Packet Status Screen Resources

DocuSign is the Way to Go!

Enrollment documentation can be submitted to CDVA in various ways. However, CDVA encourages service facilitators to use DocuSign, as it is the fastest and most accurate way to submit documentation. The DocuSign system will guide you step by step through each form, including the Fiscal Agent Request Form (FARF), with specific instructions for completing each section. This drastically reduces the chances of errors or portions of the form being omitted. CDVA also encourages service facilitators to reiterate this to the EORs when submitting the EOR enrollment packets.

Upcoming Trainings

CDVA will hold weekly training sessions in September for EORs and attendants on EVV changes. Service facilitators are encouraged to attend as well. Be on the lookout for monthly CDVA trainings, usually held on the last Tuesday of the month at 10am. September’s training topic will be determined at a later date. Links to all training sessions, including a full training schedule, can be found on the CDVA website under the Training menu in the Training Schedule section. Additional training materials and newsletters can be found on the CDVA website by clicking on the button below.

Training Materials

CDVA Contact Information

Email: InfoCDVA@ConsumerDirectCare.com

Website: ConsumerDirectVA.com

Customer Service Center Hours

Monday - Friday: 8am - 6pm

Saturday: 9am - 1pm