We have some exciting updates and changes happening at CDVA, and we’re looking forward to sharing them with you! ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

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Consumer Direct Care Network Virginia (CDVA) Newsletter

Happy summer from CDVA! We are halfway through the year, and temperatures are heating up. Here are a few hot topics from CDVA.

Enrollment Tips

Double-checking for accurate information on the enrollment packets prior to submitting them drastically decreases the likelihood of errors and delays in the enrollment process. We encourage service facilitators to remind the Employers of Record (EORs) to review all documents before submitting them to CDCN. It is also important that the clients and EORs have up-to-date contact information for their service facilitator in case they have any questions during the enrollment process. We also encourage service facilitators to remind EORs to include their email addresses with the enrollment packets so they can be notified if there is an error.

Service

Authorizations

A current service authorization is required in order for the attendants to receive payment for services rendered.

A lapse in authorization could cause an interruption in payment to the attendant or in the client's services. Service facilitators are responsible for ensuring that their clients’ authorization is current. CDCN recommends that the request for continued authorization be submitted to the insurance provider no later than 90 days prior to the end of the current authorization to ensure there is no lapse in services.

FARFs: Important Reminders

When a Fiscal Agent Request Form (FARF) is submitted, we need the complete agency name on the FARF in order for the FARF to be processed properly. Some agencies have similar names, and we do not want to connect your member to the wrong agency. If we do not have the full agency name on the FARF, it cannot be processed. The service facilitator will be notified of the error and a corrected FARF will be requested.

It is important that all names on the FARF are accurate and complete. If someone has multiple first or last names, please be sure to have all of them clearly spelled out on the form. This will reduce the likelihood of errors and a delay in processing.

Upcoming Trainings

Be on the lookout for monthly CDVA trainings held at the end of the month. For July, we are focusing on how to use the CareAttend app. Additional training materials and newsletters can be found on the CDVA website.

CDVA Contact Information

Email: InfoCDVA@ConsumerDirectCare.com

Website: ConsumerDirectVA.com

Customer Service Center Hours

Monday - Friday: 8am - 6pm

Saturday: 9am - 1pm