Monthly Reminders - May 2026

Greetings from Consumer Direct Care Network Virginia (CDVA)! We are well into the second quarter of the year and looking forward to some exciting updates. Here are a few friendly reminders to help us transition smoothly into the upcoming summer months!

Agency Names on Submitted FARFs

As a reminder, when a Fiscal Agent Request Form (FARF) is submitted, we need the complete agency name on the FARF in order for the FARF to be processed properly. Some agencies have similar names, and we do not want to connect your member to the wrong agency. If we do not have the full agency name on the FARF, it cannot be processed. The service facilitator will be notified of the error, and a corrected FARF will be requested.

The 30-Day Rule and Suspended Shifts

Service facilitators have recently received questions regarding attendants’ suspended shifts related to 30-day late time requests. While only attendants and EORs can submit these requests, service facilitators should understand the process so they can help answer questions. When a 30-day late time request is approved, shifts may temporarily appear in a suspended status during processing. This does not mean the shifts are denied, and no further action is needed from the facilitator, attendant or EOR while CDVA completes the review process. Once processing is complete, the shift status will update accordingly in the portal.

Service Authorizations

A current service authorization is required in order for attendants to receive payment for services rendered. A lapse in authorization could cause a payment interruption to the attendant or a lapse in the client receiving services. Service facilitators are responsible for ensuring their clients’ authorizations are current. CDVA recommends that the request for continued authorization be submitted to the insurance provider no later than 90 days prior to the end of the current authorization to ensure there is no lapse in services.

The Packet Status Screen is Here!

We have updated our web portal to include the packet status screen, which gives service facilitators more insight into the enrollment process. You can now see what errors need correcting and which packets we have on file. If you have questions about the status of a packet, you should first check the packet status screen. Below is a training link for the packet status screen:

Upcoming Trainings

Be on the lookout for monthly CDVA trainings, typically held at the end of each month. In May, we are focusing on the 30-day rule. 

Additional training materials and newsletters are available on the CDVA website.

CDVA Contact Information

Email: InfoCDVA@ConsumerDirectCare.com

Website: ConsumerDirectVA.com

Customer Service Center Hours

Monday - Friday: 8am - 6pm

Saturday: 9am - 1pm